Iron Mountain HR Generalist in Alexandria, Australia
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Executes efficiently and effectively on HR programs and plans in support of leaders, managers and employees in ANZ. Provide professional quality SME advice on ER &/or IR matters including but not limited to managing ER cases from initiation to resolution, coaching managers and where necessary managing union.
Handle escalated queries from Tier 1 and Tier 2 teams
ER/IR case management and documentation, managing cases through to resolution with the help of internal Legal function and/or external legal providers if necessary
CoE program execution and support of new changes
Execution of annual CoE cycles as required e.g. merit/bonus; talent (career conversations, 9 box talent calibration, goal setting and goal achievement, employee surveys
Liaison with people managers to update data in system following comp data audits
Execution of orientation/on-boarding activities per Talent CoE strategy
Advising people managers on related processes around promotions, salary administration, out of cycle merit increases
People manager training in processes and/or soft skills either directly, or via train the trainer sessions; translation and/or localisation of communication materials and their distribution
Provision of in-country change management to local leadership
Support and advice to people managers on on-boarding
Support and advice to people managers on end of probation reviews (where legally required)
M&A support as part of the APAC Regional Hub
Execution orientation/on-boarding for M&A
Align and manage regional and local recognition strategies to global recognition programs Voice of customer for the CoEs – Provide feedback (via Global Portfolio Group) feedback from people managers and employees on CoE programs and plans
Coach Tier 1 staff at 3rd party vendor teams on enhancing customer experience across all processes
Provides reports at the request of strategic HRBPs and senior business leaders, including analysis and insight
Bachelor's degree or professional qualifications in HR/IR required
Demonstrates a minimum of 5-8 years of HR and/or Employee Relations experience
Demonstrated experience in managing Enterprise Agreement and Modern Awards framework - leading a negotiation is a bonus. We are looking for someone willing to learn!
2+ years working in a regional shared services organisation a plus
Demonstrated experience of, and focus on, proactively managing customer relationships
Trusted advisor and advocate
Provides strong direction when resolving issues and delivering positive and proactive ER strategies
A track record of identifying opportunities for continuous process improvement - keeping it simple
Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment
Curious; proactively ask questions about wider context in order to understand where to provide most business value; taking our customers to where they ought to be, not where they want to be
Being courageous when we need to push back and say NO, or pull them to lead them to a different place
Exceptional conflict resolution skills
Ability to work effectively in high-pressure, fast-paced situations that require sound decision making
High degree of comfort with change, with the skill to easily shift priorities to meet business needs
Strong analysis and problem solving skills, able to carry out root cause analysis
Category: gja_Human Resources
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to email@example.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE