Iron Mountain Director, HR Service Delivery, North America in Boston, Massachusetts
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
ABOUT THE OPPORTUNITY:
The Head of the NA HR Service Delivery Hub is responsible for leading a virtual HR team across North America that provides regional support to Iron Mountain employees and leaders, including employee relations, operational support, change leadership, HR program delivery support and day-to-day management of a third party outsource provider, that performs contact center (Tier 1) support and administers payroll, benefits and HR data changes The incumbent works with colleagues in Legal, Technology, Portfolio Management, as well as HR Business Partners and the HR CoEs to implement business, regulatory and HR program changes. He/she is also accountable for continuous process improvement and the employee experience.
WHAT YOU WILL DO:
Leads hub team to deliver HR services to HR Business Partners, people leaders and employees supporting a North America employee base of 10k
Manage outsourcing vendor delivering core services including payroll administration, benefits administration, workforce administration and Tier 1 services
Ensure audit and regulatory compliance relating to services is maintained
Lead and coach team of HR professionals including goal setting, performance mgmt, coaching and development
Lead and supports small and large scale projects associated with the delivery or execution of new or existing services, HR programs and technology updates
Focus on elevating the customer experience and driving continuous improvement through process redesign
Analyze service metrics to identify opportunities for change
Provides communication and change management support for changing plans, model design, documentation and new activities associated with country specific changes
Build and maintain strong partnership with Global and Regional HRBPs in order to ensure seamless delivery
Supports M&A activities
Maintains regional budget and appropriate staffing levels per budget.
WHAT YOU WILL BRING TO THE ROLE:
Bachelor's degree required; MBA preferred
10+ years progressive experience in HR required
5+ years leading a regional shared services organization required; leading virtual teams a plus
Must possess demonstrated understanding of HR service delivery model and performance management
A track record of continuous improvement in engaging and transforming the business environment
Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment
Exceptional conflict resolution skills
Ability to work effectively in high-pressure, fast-paced situations that require sound decision making
Executive presence with a high degree of comfort with change, with the skill to easily shift priorities to meet business needs
Strong analysis, problem solving, proactive root cause analysis, and customer interfacing skills
WHAT WE OFFER:
Be part of an ever evolving global organization focused on transformation and innovation
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement.
Category: Human Resources Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE