Iron Mountain Human Resources Jobs

y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Director, HR Service Delivery, North America in Boston, Massachusetts

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.


The Head of the NA HR Service Delivery Hub is responsible for leading a virtual HR team across North America that provides regional support to Iron Mountain employees and leaders, including employee relations, operational support, change leadership, HR program delivery support and day-to-day management of a third party outsource provider, that performs contact center (Tier 1) support and administers payroll, benefits and HR data changes The incumbent works with colleagues in Legal, Technology, Portfolio Management, as well as HR Business Partners and the HR CoEs to implement business, regulatory and HR program changes. He/she is also accountable for continuous process improvement and the employee experience.


  • Leads hub team to deliver HR services to HR Business Partners, people leaders and employees supporting a North America employee base of 10k

  • Manage outsourcing vendor delivering core services including payroll administration, benefits administration, workforce administration and Tier 1 services

  • Ensure audit and regulatory compliance relating to services is maintained

  • Lead and coach team of HR professionals including goal setting, performance mgmt, coaching and development

  • Lead and supports small and large scale projects associated with the delivery or execution of new or existing services, HR programs and technology updates

  • Focus on elevating the customer experience and driving continuous improvement through process redesign

  • Analyze service metrics to identify opportunities for change

  • Provides communication and change management support for changing plans, model design, documentation and new activities associated with country specific changes

  • Build and maintain strong partnership with Global and Regional HRBPs in order to ensure seamless delivery

  • Supports M&A activities

  • Maintains regional budget and appropriate staffing levels per budget.


  • Bachelor's degree required; MBA preferred

  • 10+ years progressive experience in HR required

  • 5+ years leading a regional shared services organization required; leading virtual teams a plus

  • Must possess demonstrated understanding of HR service delivery model and performance management

  • A track record of continuous improvement in engaging and transforming the business environment

  • Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment

  • Exceptional conflict resolution skills

  • Ability to work effectively in high-pressure, fast-paced situations that require sound decision making

  • Executive presence with a high degree of comfort with change, with the skill to easily shift priorities to meet business needs

  • Strong analysis, problem solving, proactive root cause analysis, and customer interfacing skills


  • Be part of an ever evolving global organization focused on transformation and innovation

  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.

  • Global connectivity to learn from 26,000+ teammates across 52 countries.

  • Be part of a winning team who embrace diversity, inclusion, and our differences

  • Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement.


Category: Human Resources Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0039033