Iron Mountain ER Specialist-Bi-Lingual-California-remote in Boston, Massachusetts
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Handle escalated queries from tier 1 and 2
Tier 3 ER case management & documentation, managing cases through to resolution with the help of internal Legal function and/or external legal providers if necessary
Covers ER inquiry, disciplinary action, progressive performance management, policy breach, investigations, driver standards of conduct, EEOC claims, unemployment and terminations. Understands and assesses risk based and seeks assistance and/or escalates as necessary. Recorded on case management tool
On- going monitoring of workplace environment for pro-active identification of potential concerns or issues
Feedback loop for line managers & employees
Employee and ethics line investigations
Ongoing support and feedback with people managers on employee relations issues. Coaching of people managers
Ongoing management of relationships with trade unions and works councils (legal representative bodies), communicating and informing
Liaison with internal legal or external legal advisors on ER/LR issues ER and LR reporting, analysis and insight
Execution of local diversity and inclusion activities
Execution advice & support from an ER/LR perspective to organization change programs (e.g. organization changes), acquisitions and terminations
Transactional administration of union contracts
Unemployment paperwork (NA only)
Ongoing support and consultation with people managers on day to day employee issues e.g. disciplinary advice
Co-ordination and management of roundtable process (NA only)
Issuance of termination documents
Severance negotiations where they need high ER support
Continual review of documented processes to ensure consistency across all ER/LR specialists. creation or modification needs are elevated to appropriate levels to include PSP roles
Bachelor's degree required
5+ years progressive experience in HR required with demonstrated required functional knowledge & expertise
2+ years working in a regional shared services organization a plus
Demonstrated experience of, and focus on, proactively managing customer relationships
Must possess demonstrated understanding of continuous performance measurement
A track record of identifying opportunities for continuous process improvement - keeping it simple
Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment
Curious; proactively ask questions about wider context in order to understand where to provide most business value; taking our customers to where they ought to be, not where they want to be
Being courageous when we need to push back and say NO, or pull them to lead them to a different place
Exceptional conflict resolution skills
Ability to work effectively in high-pressure, fast-paced situations that require sound decision making
High degree of comfort with change, with the skill to easily shift priorities to meet business needs
Strong analysis and problem solving skills, able to carry out root cause analysis
Category: Human Resources Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Value at https://www.ironmountain.com/about-us/values s at https://www.ironmountain.com/about-us/values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to firstname.lastname@example.org . See the Supplement to learn more about Equal Employment Opportunity.