Iron Mountain Senior Manager, Benefits Service Delivery NA Hub (Remote) in Columbus, Ohio
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
The Sr. Manager, Benefits Service Delivery is a leader within the North America HR Operations team ensuring seamless service delivery for our 9,500+ employees throughout the U.S. and Canada. This position will report to the Director, Global HR Service Delivery & Operations for North America and will support service delivery and administration of benefits-related policies, programs and services.
The Benefits Service Delivery Manager will lead a team whose responsibilities include development, implementation and ongoing administration of benefits policy, program, compliance and technology initiatives as identified in partnership with the Benefits Center of Expertise and the third party HRO provider. Additionally, the team is responsible for identification of trends as a result of individual employee escalations and recovery of broad benefits-related service issues with the goal of evaluating and implementing changes to end-to-end processes and supporting technologies. The Benefits Service Delivery Manager will leverage deep expertise in benefits compliance staying current on evolving state and federal regulations while ensuring alignment with service administration. As a skilled collaborator this role will develop and manage partnerships with the Benefits Center of Expertise, third party vendors and internal stakeholders in pursuit of maximizing employee experience and process excellence.
Ensures the effective operation of the team through design, implementation and process improvement efforts related to 401k administration, health and welfare plans, wellness programs and leave administration
Proactively identifies gaps in processes and technologies, makes recommendations for improvements and leads implementation to enable efficient benefits delivery
Oversees day-to-day benefits vendor relationships, measures performance and looks for opportunities to optimize performance
Assures company compliance with all laws and regulations pertaining to 401k, group health and welfare plans including ERISA, HIPAA, FMLA, etc
Implements and supports new benefits programs and project initiatives as agreed to with the Benefits CoE
Acts as point-of-escalation for benefits operations staff in support of escalated employee benefits questions and issues
Bachelor’s degree in Human Resources, Business or in a related field
10+ years of experience in Benefits administration with extensive knowledge of benefits plans and benefits operations
5+ years experience in shared service environment
3+ years of supervisory experience
Knowledge of all pertinent federal and state regulations, filing and compliance requirements and benefit plan principles, COBRA, ERISA, HIPAA, FMLA and other regulations related to benefits.
Ability to drive improvements and continuously simplify processes with compliance in mind
Proven ability to effectively communicate and influence at all levels of the employee benefits process
Ability to focus on and manage competing priorities
Ability to effectively manage a team of subordinate employees
Familiarity with Workday HR/payroll platform helpful
Category: Human Resources Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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