Iron Mountain Human Resources Jobs

of working.</p><p></p><p>Our <a href="" target="_blank">Cores Value</a><a href="" target="_blank">s</a> and <a href="" target="_blank">Code of Ethics</a> are our north star
ending an email to <a href="" target="_blank"></a> . See the Supplemen
y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain HR Operations Analyst in Hamburg, Germany

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Primary purpose of the role:

Responsible for managing the day-to-day relationship with the Regional Service Delivery Hub and Centers of Excellence (CoE) counterparts, liaising with them to document and manage continuous improvement efforts across process and technology solutions. Playing an integral role in implementing new Rewards programs (e.g., LTI planning) and in executing on the annual cycles (e.g., merit and bonus planning).

Iron Mountain has a number of critical programs underway in the Rewards domain, of which this role would play an integral part.

Develops and maintains a strong relationship with Regional Service Delivery Hub and Centers of Excellence (CoE) counterparts, interacting with them on a daily basis

Provides process expertise to aid in the resolution of escalated (Tier 3) process questions or issues from the Regional Service Delivery Hub team; liaises with CoE as needed to get resolution

Works with Regional Service Delivery Hub team and CoEs, to obtain and vet process and technology change requests related to functional area; works with CoEs and suppliers to test and sign off on Workday configuration changes.

Coordinates with the CoE and Regional Hub teams to ensure Service Delivery Hub Tier 0 and Tier 1 documentation is maintained; maintains IRM process documentation related to functional area

Ensures Regional Service Delivery Hub team is communicated to and trained on new processes and updates to existing processes (train-the-trainer); coordinates communications

Works closely with Regional Service Delivery Hub Teams to understand the "voice of the customer" and explore continuous improvement opportunities.

Manages continuous improvement efforts between Regional Service Delivery Hub, CoEs and technology suppliers, adhering to IRM and supplier change control and demand management processes; may act as a project manager on these efforts, as needed.


Bachelor’s degree


Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.

Knowledge of Workday system

Demonstrated experience with year-end Rewards processes and executing on annual merit, bonus and other planning cycles

Ability to train others on technical and process-based knowledge in a simple and easy-to-understand manner

Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups

Experience working within Workday or another Tier 1 SaaS provider; ability to translate business requirements to a third party to configure the solution

Strong business process definition and analysis skills

Ability to organize and lead the entire lifecycle of a project

Ability to work effectively in high-pressure situations that require sound decision making

High degree of comfort with change, with the skill to easily shift priorities to meet business needs


3-5 years’ experience in HR, with working knowledge of a wide range of HR practices

1-3 years’ experience in project and process management, preferably within a shared services environment

Category: gja_Human Resources

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0050758