Iron Mountain HR Vetting and Operations Administrator in Hamburg, Germany
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The HR Background Investigation and Operations Analyst is responsible for managing the day-to-day relationship with the Regional Service Delivery Hub, Centers of Excellence (CoE) and vendor counterparts, liaising with them to document and manage continuous improvement efforts across process and technology solutions. Accountable for the completion of Background Investigations for New Hire and Current Employees.
What you will do
Plays an integral role in the Background Investigation/vetting of New Hires and current employees;
Develops and maintains a strong relationship with Regional Service Delivery Hub, Centers of Excellence (CoE) and vendor counterparts, interacting with them on a daily basis
Provides process expertise to aid in the resolution of escalated (Tier 3) process questions or issues from the Regional Service Delivery Hub team; liaises with CoE as needed to get resolutions;
Works with Regional Service Delivery Hub team, CoEs, and partners and suppliers to obtain and vet process and technology change requests related to functional area;
works with CoEs, partners and suppliers to test and sign off on Workday configuration changes;
Coordinates with the CoE and Regional Hub teams to ensure Service Delivery Hub Tier 0 and Tier 1 documentation is maintained; maintains IRM process documentation related to functional areas;
Ensures Regional Service Delivery Hub team is communicated to and trained on new processes and updates to existing processes (train-the-trainer); coordinates communications;
Works closely with Regional Service Delivery Hub Teams to understand the "voice of the customer" and explore continuous improvement opportunities;
Manages continuous improvement efforts between Regional Service Delivery Hub, Vendors, CoEs and technology suppliers, adhering to IRM and supplier change control and demand management processes; may act as a project manager on these efforts, as needed.
What you will bring
1-3 years’ experience in Background Investigation (Vetting) administration
1-3 years’ experience in HR, with working knowledge of a wide range of HR practices
1-3 years’ experience in project and process management, preferably within a shared services environment
Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups
Strong business process definition and analysis skills
Ability to work effectively in high-pressure situations that require sound decision making
High degree of comfort with change, with the skill to easily shift priorities to meet business need
Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills
What we offer
Be part of an ever evolving global organization focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
Category: Human Resources Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE