Iron Mountain Human Resources Jobs

y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain ER Specialist in Remote, Arizona

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.


  • Handle escalated queries from tier 1 and 2

  • Tier 3 ER case management & documentation, managing cases through to resolution with the help of internal Legal function and/or external legal providers if necessary

  • Covers ER inquiry, disciplinary action, progressive performance management, policy breach, investigations, driver standards of conduct, EEOC claims, unemployment and terminations. Understands and assesses risk based and seeks assistance and/or escalates as necessary. Recorded on case management tool

  • On- going monitoring of workplace environment for pro-active identification of potential concerns or issues

  • Feedback loop for line managers & employees

  • Employee and ethics line investigations

  • Ongoing support and feedback with people managers on employee relations issues. Coaching of people managers

  • Ongoing management of relationships with trade unions and works councils (legal representative bodies), communicating and informing

  • Liaison with internal legal or external legal advisors on ER/LR issues ER and LR reporting, analysis and insight

  • Execution of local diversity and inclusion activities

  • Execution advice & support from an ER/LR perspective to organization change programs (e.g. organization changes), acquisitions and terminations

  • Transactional administration of union contracts

  • Unemployment paperwork (NA only)

  • Ongoing support and consultation with people managers on day to day employee issues e.g. disciplinary advice

  • Co-ordination and management of roundtable process (NA only)

  • Issuance of termination documents

  • Severance negotiations where they need high ER support

  • Continual review of documented processes to ensure consistency across all ER/LR specialists. creation or modification needs are elevated to appropriate levels to include PSP roles


  • 5+ years progressive experience in HR required with demonstrated required functional knowledge & expertise

  • 2+ years working in a regional shared services organization a plus

  • Demonstrated experience of, and focus on, proactively managing customer relationships

  • Must possess demonstrated understanding of continuous performance measurement

  • A track record of identifying opportunities for continuous process improvement - keeping it simple

  • Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment

  • Curious; proactively ask questions about wider context in order to understand where to provide most business value; taking our customers to where they ought to be, not where they want to be

  • Being courageous when we need to push back and say NO, or pull them to lead them to a different place

  • Exceptional conflict resolution skills

  • Ability to work effectively in high-pressure, fast-paced situations that require sound decision making

  • High degree of comfort with change, with the skill to easily shift priorities to meet business needs

  • Strong analysis and problem solving skills, able to carry out root cause analysis

  • Bachelors Degree Required


Category: Human Resources Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0027397